OK. Sure I was in NYC because of a Starbucks project, but I do owe them some thanks, the actual retail experience. After my usability interview on Sunday morning, I needed to contact United to rebook a flight and then call Amex Travel to find a hotel room for that night. I went down to the lobby of the building I was in to make some calls, but was informed "no cell phone use in the lobby, sir." Great ... no problem... I'll just head out into the 2+ feet of SNOW and call from there. I would hate to disrupt the lobby sprites with my cellular technology. I mean the waiting time for these services on a Sunday afternoon when the largest U.S. city shuts down is only like 30-60 minutes or so. Luckily, Starbucks was there to rescue me. A latte one trip, a nice Odwala juice the second trip, hot chocolate and biscotti for #3. I was able to plug my cell and laptop in ... nice employees who smiled, showed concern and kept the sidewalks manageable. They really helped me get through the experience.
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