Illinois Toll Tag
BAD -- I was told I could not make changes to the account because it was in Mary's name. They told me Mary should call to have a form sent to her, that she would send in to get a cancellation request to send in to get our toll tag cancelled. ugh.
Chicago Parking ticket
VERY BAD -- this is a horribly long story, but basically we got two tickets for expired plates within 24 hours. (We had moved and Mary changed her name so we never got the notice in the mail). I wanted to pay one and contest the other. It failed via mail. We tried to do it via phone and our address was not updated in the system (despite changing it on both our license and our now updated plates). I changed our address. They told me I had to pay one ticket to refute the second one. I went online, pressed to pay and got "Sorry, our system is down. Try again later." So, I did ... and I got the same message again. I thought I would go downtown to pay; however, I looked on my bank statement a couple of days later and saw that the City of Chicago had taken both of those $100 payments from my account. I called again. They asked me to send in my receipt, because it was not in the system. I explained that I did not have it. They asked me to fax my bank statement. (I would do this two more times over the next several weeks). I recently was informed, "OK, our system was down for periods that day." They then asked me to fax my bank statement, but it might take 72 hours to refund my money ... still waiting. I have easily had 15 calls on the matter.
Chicago Card Plus
My card has recently stopped working for the Chicago public transportation. This morning, I sat on hold for 20 minutes ... I thought this was going to be another bad experience. However, I had a 90-second conversation in which I learned I only have to walk 2 blocks on Wednesday afternoon in order to pick-up a new card that it will have all the money already on this broken card. She was very nice.